If you’re having trouble with your camera or microphone during a virtual meeting on the NaturaeSoft platform, don’t worry—here are a few troubleshooting steps that can usually resolve the issue quickly.
✅ Quick Fix: Check Device Selection
Click the room name button inside your meeting room, then go to the Device tab to confirm or change which camera and microphone you’d like to use. If your devices don’t appear, aren’t saving, or are blocked, follow the steps below.
? Step 1: Make Sure Everything is Updated
? Update Your Browser
We support the two most recent versions of the following browsers. Make sure your browser is up-to-date using the links below:
Google Chrome
Mozilla Firefox
Opera
Microsoft Edge – updated automatically with Windows updates
? On iOS Devices
If you’re using an iPhone or iPad and having issues with your microphone, make sure your device is updated to the latest version of iOS.
? Step 2: Undo a Blocked Permission
If you accidentally selected "Block" when the browser asked to access your camera or microphone, follow these steps:
Click the camera icon in your browser's address bar (usually on the right).
Select "Allow" for camera and microphone access.
Reload the page or click “Try Again.”
Example Icons:
Chrome: Camera icon on the right side of the address bar
Firefox: Crossed-out camera icon on the left
? Step 3: Clear Cache and Cookies
Sometimes outdated permissions or cached settings cause problems. To reset:
Clear your browser cache and cookies
Restart your browser
Restart your computer
Instructions for clearing your cache:
Chrome
Firefox
Opera
Edge
?️ Step 4: Check System Privacy Settings
macOS (MacBooks and iMacs)
Click the Apple logo → System Settings
Go to Privacy & Security
Click Camera, and ensure your browser has access
Repeat for Microphone
Restart your browser after changes
Windows
Ensure your browser has permission to access your mic and camera:
Camera Settings: chrome://settings/content/camera
Microphone Settings: chrome://settings/content/microphone
Make sure your video platform is listed under “Allow”.
? Still Not Working? Try This...
? Firewall and Network Restrictions
Strict firewalls or corporate networks can block access. If you’re on a restricted network:
Switch to a less strict network if possible
Use Google Chrome or Opera for best compatibility (especially if Firefox is failing)
? Disable Browser Extensions
Some browser extensions can interfere with audio/video devices. Try:
Opening the platform in an Incognito or Private window
If it works, disable extensions one-by-one to identify the issue
If you’ve tried all of the above and are still experiencing problems, feel free to contact NaturaeSoft Support for personalized assistance.
