Welcome to ApptPro, the secure and easy-to-use telehealth platform built into your NaturaeSoft OfficePro system. If you’re joining an online session and your microphone or speakers aren’t working, it’s often due to permission settings in your browser. Follow the steps below to make sure your provider can see and hear you clearly.
Why Permissions Matter
ApptPro uses Whereby to power your video calls. When you enter a meeting room for the first time, your browser will ask for access to your microphone and speakers. If access is not granted, you may not be heard or hear others during the session.
✅ How to Allow Mic & Speaker Access by Browser
Google Chrome
- Join your ApptPro meeting room link.
- When prompted, click Allow to grant microphone access.
- If you missed the prompt:
- Click the lock icon in the address bar (next to the URL).
- Set Microphone and Sound to Allow.
- Refresh the page.
Mozilla Firefox
- Join the meeting room.
- A pop-up will appear asking for microphone permissions. Choose your desired device and click Allow.
- If not:
- Click the lock icon in the address bar.
- Under “Permissions,” ensure microphone and autoplay sound are allowed.
- Refresh your browser.
Microsoft Edge
- Open the meeting link.
- A permission box will appear; click Allow.
- If not:
- Click the lock icon next to the URL.
- Change the Microphone setting to Allow.
- Refresh the page.
Safari (Mac Only)
- Before entering the room, go to Safari > Preferences > Websites.
- Under Camera and Microphone, set the setting for your ApptPro domain to Allow.
- Refresh your browser and rejoin the room.
Changing Devices Mid-Call
If you need to switch to a different mic or speaker during a session:
- Click the room name at the top of the video call window.
- Go to the Device tab.
- Select your preferred microphone and speaker from the dropdown menus.
Tips if You Still Have Issues
- Restart your browser and try joining the meeting again.
- Ensure your device isn’t muted or set to a different output (like headphones).
- Close other apps that may be using your microphone (Zoom, Skype, etc.).
- Try a different browser, such as Chrome or Firefox.
Still Not Working?
If you've followed the steps above and still can’t connect your mic or hear sound, please contact NaturaeSoft Support at support@naturaesoft.com or through your OfficePro support chat.
