NS - Knowledgebase

OfficePro Version 11 introduces integrated telehealth conferencing, allowing you to set up virtual consultations directly from within the platform. This feature simplifies the process for both practitioners and patients by providing a seamless experience for remote visits.

Setting Up a Telehealth Visit:

Create a New Visit:

• When scheduling an appointment, select the Telehealth option. This can be done at the time of creating the visit to automatically configure it for virtual attendance.

Choose a Telehealth Visit Type:

• For even quicker setup, you can select a specific Telehealth Visit Type. This option will automatically check the telehealth box and enable the virtual meeting link.

Automatic Patient Notifications:

• Once a telehealth visit is created, OfficePro will send an email and text notification to the patient. These notifications contain a link to access the virtual meeting room, allowing patients to connect with ease.

Additional Tips:

• Ensure that the patient's contact details (email and phone number) are updated in their profile for the notifications to be sent accurately.
• Confirm that your device settings (microphone, camera) are configured for a smooth telehealth experience.

Welcome to ApptPro, the secure and easy-to-use telehealth platform built into your NaturaeSoft OfficePro system. If you’re joining an online session and your microphone or speakers aren’t working, it’s often due to permission settings in your browser. Follow the steps below to make sure your provider can see and hear you clearly.

Why Permissions Matter

ApptPro uses Whereby to power your video calls. When you enter a meeting room for the first time, your browser will ask for access to your microphone and speakers. If access is not granted, you may not be heard or hear others during the session.

✅ How to Allow Mic & Speaker Access by Browser

Google Chrome

• Join your ApptPro meeting room link.
• When prompted, click Allow to grant microphone access.
• If you missed the prompt:
  • Click the lock icon in the address bar (next to the URL).
• Set Microphone and Sound to Allow.
• Refresh the page.

Mozilla Firefox

• Join the meeting room.
• A pop-up will appear asking for microphone permissions. Choose your desired device and click Allow.
• If not:
  • Click the lock icon in the address bar.
• Under “Permissions,” ensure microphone and autoplay sound are allowed.
• Refresh your browser.

Microsoft Edge

• Open the meeting link.
• A permission box will appear; click Allow.
• If not:
  • Click the lock icon next to the URL.
• Change the Microphone setting to Allow.
• Refresh the page.

Safari (Mac Only)

• Before entering the room, go to Safari > Preferences > Websites.
• Under Camera and Microphone, set the setting for your ApptPro domain to Allow.
• Refresh your browser and rejoin the room.

Changing Devices Mid-Call

If you need to switch to a different mic or speaker during a session:

• Click the room name at the top of the video call window.
• Go to the Device tab.
• Select your preferred microphone and speaker from the dropdown menus.

Tips if You Still Have Issues

• Restart your browser and try joining the meeting again.
• Ensure your device isn’t muted or set to a different output (like headphones).
• Close other apps that may be using your microphone (Zoom, Skype, etc.).
• Try a different browser, such as Chrome or Firefox.

Still Not Working?

If you've followed the steps above and still can’t connect your mic or hear sound, please contact NaturaeSoft Support at support@naturaesoft.com or through your OfficePro support chat.